Shipping & Refunds

Shipping & Refunds Policy

Welcome to HS Couture, where luxury meets customization. We take pride in delivering bespoke fashion pieces tailored to your style. Please find below our detailed Shipping Policy and Refunds Policy to ensure a transparent and seamless experience.

Shipping and Delivery Policy

At HS Couture, every piece is custom-made with care and precision to meet your unique style preferences. Please review our shipping and delivery policy for a seamless experience.

Production Timeline

- As a luxury fashion brand, each piece is handcrafted with the utmost care. Production timelines vary based on the complexity of the design and materials required.

- Standard production time: 2-4 weeks (may vary based on customization).

Shipping Confirmation & Tracking

Once your order is shipped, you will receive a notification via email or WhatsApp with the tracking details.

Shipping Costs

Shipping fees will be calculated based on the delivery address and provided during the order confirmation.

Important Notes

- Deliveries are made between 9:00 AM and 7:00 PM on business days.

- We do not deliver to P.O. boxes or APO/FPO addresses.

Refunds Policy

As a luxury custom fashion brand, each piece is uniquely tailored to your specifications. We are committed to maintaining the highest quality standards. Below are the terms for refunds:

Refund Eligibility

Refunds are only available under the following circumstances:

- The product received has a manufacturing defect.
- The item does not match the agreed-upon design specifications.
- The order was significantly delayed beyond the confirmed timeline without prior notice.

Non-Refundable Items

- Custom orders that meet the agreed-upon design and quality specifications cannot be refunded.

- Refunds are not provided for delays caused by customs or other factors beyond our control.

Refund Process

- To request a refund, contact us within 7 days of receiving your order via:

Email: hello@hs-couture.com
WhatsApp: +971 50 777 05 99

- Provide your order number and details of the issue, including photos if applicable.

- Our team will review your request and respond within 5 business days.

Approved Refunds

- Refunds will be processed using the original payment method within 10 business days of approval.
- If you paid via bank transfer, please provide your bank details for reimbursement.

Cancellations

- Cancellations must be requested within 24 hours of placing your order. Once production begins, cancellations cannot be accommodated.