1. General Terms
We may collect the following types of information when you interact with our website or place an order:
1.1 These Terms & Conditions govern your use of the HS Couture website and services.
1.2 By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3 HS Couture reserves the right to update or modify these terms at any time without prior notice.
2. Custom Orders
2.1 All products are made-to-order based on customer specifications.
2.2 Orders must be placed in advance via email or WhatsApp.
2.3 Once production begins, changes or cancellations cannot be accommodated.
2.4 The estimated production time for each order will be provided during the order confirmation process.
3. Pricing & Payments
3.1 All prices are listed in AED and are subject to change without notice.
3.2 Payment terms will be communicated during the order confirmation process.
3.3 Full payment must be received before production begins unless otherwise agreed upon.
4. Shipping & Delivery
4.1 Delivery timelines vary depending on the complexity of the order and the destination.
4.2 Shipping fees and options will be provided during the order confirmation process.
4.3 International customers are responsible for any customs duties or taxes applicable in their country.
4.4 HS Couture is not liable for delays caused by courier services, customs, or other factors beyond our control.
5. Returns & Refunds
5.1 Due to the bespoke nature of our products, returns and refunds are not accepted unless:
- The item is defective.
- The item does not meet the agreed-upon specifications.
6. Intellectual Property
6.1 All content on the HS Couture website, including text, images, logos, and designs, is the intellectual property of HS Couture.
6.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
7. Limitation of Liability
7.1 HS Couture is not responsible for:
- Delays caused by unforeseen circumstances or third parties.
- Loss, damage, or theft of items during shipping.
- Misuse of products after delivery.
8. Privacy
8.1 HS Couture values your privacy. Please refer to our
Privacy
Policy
for information on how we collect, use, and protect your data.
9. Governing Law
9.1 These Terms & Conditions are governed by the laws of the United Arab Emirates.
9.2 Any disputes arising from your use of this website or our services will be subject to the exclusive jurisdiction of the courts of the UAE.
